Active Community Housing 2019 Tenant Quality Survey Results

Each year Active commissions an independent confidential tenant survey. The quality feedback survey asks our tenants to tell us how satisfied they are with our services. The survey includes 13 questions and lots of opportunity for comments. The 2019 tenant quality achieved survey responses from 24% of tenants and residents (24% in 2018).

Active Tenants have a high level of satisfaction with the services they receive from Active in the Melbourne & Victorian regions, which is comparable to or better than national and state benchmarks related to most of the questions asked of tenants.

Here’s a quick snapshot of the results: