Active Community Housing 2014 Tenant Quality Survey Results

During June 2014, Active Community Housing conducted our annual survey of tenants to determine how satisfied they were with our community housing services. The Active survey was conducted independently by Mr Joseph Ribarow and Ms Marija Goren.

A total of 138 questionnaires were returned, representing a response rate of 23%. 79 of the respondents were Shared Supported Accommodation (SSA) tenants and 59 were Active community housing tenants.

Here’s a quick snapshot of the results:


Active Tenants have a high level of satisfaction with the services they receive from Active in the Melbourne & Victorian regions, which is comparable to or better than national and state benchmarks related to most of the questions asked of tenants.

Active’s 2014 results are better than the Housing Registrar’s key performance measures for Quality of Housing Services (94% c.f. 90%), Repairs and Maintenance (92% c.f. 83%) and Consideration of Tenants View (89% c.f. 83%. This is an excellend result and an improvement on last year’s figures.

Click on the link above to download a full report of the 2014 Tenant Survey Results.